There are several reasons why it might not be advisable to buy a stairlift from someone who is not local:
- Installation Issues: Stairlifts often require professional installation for safety and functionality. If you buy from a non-local seller, arranging installation might be more complicated or costly. Local sellers often have partnerships with installers familiar with local building codes and safety regulations.
- Service and Maintenance: Stairlifts require periodic maintenance and occasional repairs. A local seller or dealer can provide quicker and more convenient service if something goes wrong. Non-local sellers may not have a service network in your area, leading to delays in getting repairs done.
- Support and Warranty: Local sellers typically offer better support and warranty services. They can respond faster to warranty claims or technical support needs compared to sellers located far away.
- Customization and Assessment: A local seller can visit your home to assess your needs and customize the stairlift to fit your staircase perfectly. They can also provide demonstrations and advice tailored to your specific situation.
- Trust and Reputation: Local sellers often rely on their reputation within the community. They are more likely to prioritize customer satisfaction and adhere to local business practices and regulations.
- Shipping and Logistics: Stairlifts are bulky and require careful handling during shipping. Non-local sellers might charge higher shipping fees, and there’s a risk of damage during transit if not handled properly.
- Local Knowledge: A local seller understands the local market and may offer insights or recommendations based on their experience with other customers in your area.
- Unsupported Products: Many times over we handle phone calls from people who buy stairlifts over the internet who find themselves in need of service. In most cases, those stairlifts are unsupported because they require specific parts for the model of stairlift that was purchased. Local sellers will carry the supported parts for the stairlifts they sell.
In summary, buying a stairlift from a local seller typically ensures smoother installation, better support, and easier access to maintenance services. These factors contribute to a more reliable and satisfactory purchase experience compared to dealing with a seller who is not local.
